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Our Address
399 Revolution Drive
Somerville, MA 02145

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Even before you’re a member, you can live chat with our customer service team during regular business hours.

Customer Service

Email Us
866-414-5533
TTY: 711
Hours: Monday through Friday,
8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM
 

Customer Service for
Partners HealthCare employees

Email Us
800-432-9449
TTY: 711
Hours: Monday through Friday,
8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM
 

Customer Service for GIC and
City of Boston Members

Email Us
866-567-9175
TTY: 711
Hours: Monday through Friday,
8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM
 

Customer Service for
MassHealth Members

Email Us
800-462-5449
TTY: 711
Hours: Monday through Friday,
8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM
   

Broker & Account Services team

Email Us
866-643-8392
Hours: Monday through Friday,
8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM
 

Provider Service

855-444-4647
Hours: Monday through Friday,
8:00 AM to 6:00 PM
 

Advertising Partner Inquiries

Lisa Adams
Mechanica
978-499-7871 (Ext: 112)
ladams@mechanicausa.com
 

Media Inquiries

Jennifer Rosenberg
Howell Communications
781-854-2997
jenn@howellcomm.com
 

Compliance Hotline

If you have a legal or ethical question or believe that another member of the AllWays Health Partners community has violated a legal or ethical responsibility, you can contact the Compliance Hotline at 1-844-556-2925 or allwayshealthpartners.ethicspoint.com for confidential and anonymous reporting.

 

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