We don’t just talk about change

AllWays Health Partners is a different kind of health plan. And we’re already delivering on our promise to redefine innovation, value, and customer service.

Father and daughter smiling

Save money on high-quality care

Get the care you need without breaking the bank.​
  • Pediatric care
    Three no-cost pediatric sick and behavioral health visits
    This parent/wallet-friendly benefit covers the first 3 sick PCP visits and 3 behavioral health visits for members age 18 and younger at no member cost sharing, per benefit period.
  • Care Complement benefits
    Removing the cost barriers to care options
    Built on the understanding that there’s more than one way to solve a problem, Care Complement gives members the flexibility to try alternatives to opioid painkillers and new treatments for managing chronic conditions.

    $0 cost for:
    • The first 6 visits to a chiropractor
    • The first 6 acupuncture visits (20 visit limit)
    • Pain-management therapies
    • The first 6 for visits for physical or occupational therapy
    • Cardiac rehabilitation therapy
    • Services that decrease diabetes complications including an annual routine eye exam, diabetic education, and nutritional counseling
    • Medication-assisted therapy office visits and prescriptions to treat substance use
    • Recovery coaching
    • 11 common prescription medications to treat depression, heart conditions, and high blood pressure
  • DoctorSmartSM Rewards
    Cash back for making smart choices about care
    Members can save money — and earn rewards of up to $500 — with the DoctorSmart Rewards program.

    Different providers may charge very different prices for the same procedure, even when they’re delivering the same level of care.

    DoctorSmart Rewards makes it easy to find these high-value providers, so members can save on their out-of-pocket costs.

    But there’s more. DoctorSmart Rewards also gives members a cash incentive for making smart choices about where to get their care. Eligible services include common procedures like colonoscopy, CT scan, mammogram, MRI, and upper GI endoscopy.

    To participate, members simply shop the full list of DoctorSmart Rewards on our secure member portal. Once they select and have a procedure, we’ll process the claim and send them a check in the mail.

Care when you need it

Get convenient access to care and services with our member-focused programs.
  • Partners HealthCare On Demand
    Exclusive access to Partners HealthCare On Demand for virtual urgent care
    AllWays Health Partners offers exclusive access to Partners HealthCare On Demand for convenient, high-quality virtual urgent care right from a tablet, smartphone, or computer. And it’s staffed by leading Partners HealthCare providers, including providers from Massachusetts General Hospital and Partners Community Physicians Organization.*

    Members access the Partners On Demand website or app via our secure member portal. During their interactive video visit, they see and talk to a provider who can diagnose, offer treatment, and even send a prescription to an in-network pharmacy, if necessary.

    Members age three and older can use Partners On Demand to get care for common urgent care issues like colds, sore throats, earaches, and rashes.

    (Watch a video of Partners HealthCare on Demand in action below) 

    * Board certified physicians from Teladoc will deliver services to patients located outside of Massachusetts.
    Partners HealthCare On Demand is NOT for medical emergencies. For medical emergencies, call 911.
    Partners On Demand

    Partners On Demand

    Learn more about how to access Partners On Demand and see an example of how a virtual visit works.

  • iHeart ChampionSM
    State-of-the-art care management
    iHeart Champion helps members reduce their bad cholesterol, blood pressure, and risk of heart attacks. The program is a collaboration with Brigham and Women’s Hospital Remote Cardiovascular Health Program. Eligible members find it easy to engage with navigators and digital tools to return impressive results — all without the need for office visits or additional member costs. Among study participants, average results are:
    • 40% reduction in bad cholesterol in 12 weeks
    • Blood pressure values decreased by an average of 30/10

    These reductions would reduce the risk of heart attacks and strokes.

Our commitment to you and your employees

We're focused on making health care better in meaningful, tangible ways.
  • LiteSwitchSM
    Our LiteSwitch program takes the burden of switching plans off your shoulders.

    Account Executive
    Your Account Executive provides ongoing support after implementation and through the renewal.

    Dedicated online transition center
    New members have access to our online transition center, designed to answer common questions about changing plans. There, they can also find and fill out a Transition of Care Form to privately communicate their care needs.

    Broker and Account Services and Support (BASS)
    After enrollment, the experienced representatives on our BASS team are available to handle account eligibility inquiries, member-specific add/term requests, account and broker collateral requests, and administrative-related questions.

    Prescription drug support
    ​We offer auto auth-placement for drugs that require PA and Step Therapy if a transition fill occurs in the first 120 days of a plan.* Non-covered drugs will be covered for the first 6 months based on the transition fill. We'll work with members to make a switch to a covered drug.**

    Live customer service and online chat
    Members can speak with one of our expert customer service professionals in English or Spanish by calling 866-414-5533, or use our convenient live online chat. We also offer translation services in more than 200 languages.

    On-site enrollment health fairs
    AllWays Health Partners representatives help provide clients and employees with information about the plan’s benefits, features, the provider network, and more.
    Welcome calls and emails
    A welcome message greets the new member within 24 hours and connects them with resources that explain their benefits and other important information and services.

    * Approval length will vary based on the clinical indication for the drug.
    ** For excluded drugs (such as cosmetic, OTC not on the OTC list, drugs not FDA approved), the program does not apply.
  • Performance guarantees
    World class service — guaranteed
    AllWays Health Partners is the only health plan in the U.S. to offer personalized performance guarantees ranging from $20,000 to $50,000 for new business accounts with at least 100 eligible FTEs.*

    Performance guarantee metrics include customer service call response time, first call resolution rate, and claims processing turnaround times.

    *To qualify, the new account must have at least 80 enrolled on the AllWays Health Partners plan and be in good standing. Performance guarantee values vary depending on actual size of new employer customer. Performance guarantees apply only to an employer’s first year with AllWays Health Partners. Upon renewal, other arrangements may mutually be agreed upon.
  • Loyalty program
    The only program of its kind in the U.S.
    Our employer loyalty program is the first of its kind in the country. Why? Because we believe that longstanding customers should be recognized for their loyalty.

    Once they qualify,* employers can offer these rewards to every subscriber, every year:

    One free pair of New BalanceTM Shoes, valued up to $110
    Shop our co-branded online store with styles for men, women, and children.
    $60 voucher for healthy meals from Home ChefTM
    ‌Get a week's worth of healthy meal ingredients from the fastest-growing pre-prepared meal company in the market.
    Free CVS®-brand sunscreen
    ‌‌Choose 6 oz. of CVS-brand Clear Sport or Regular sunscreen (SPF 30 or 50) with a voucher redeemable at any CVS location.

    *Employer customers must be fully insured and have 51+ eligible employees. Starting on the 25th month of consecutive coverage, each subscriber will be entitled to one set of rewards upon anniversary each year.

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